22 Sep Employment Opportunity
If you love cars, you’ll love this job as the Front Desk Manager at the Newport Car Museum. You’ll play a vital role in delivering exceptional customer service, ensuring a welcoming atmosphere, and facilitating smooth daily operations. This position involves greeting visitors, providing information about exhibits and events, managing admissions, and supporting administrative needs.
Full Job Description below:
Front Desk Manager
Job Summary:
The Newport Car Museum is one of the premier car museums in the world, with over 65,000 visitors a year and hundreds of visitors daily from all over the world. The front desk manager at the Museum plays a vital role in delivering exceptional customer service, ensuring a welcoming atmosphere, and facilitating smooth daily operations. This position involves greeting visitors, providing information about exhibits and events, managing admissions, and supporting administrative needs. The ideal candidate should have a passion for cars, excellent communication skills, and the ability to handle a variety of tasks in a busy environment.
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Key Responsibilities:
- Visitor Interaction:
- Welcome Museum visitors with a friendly and professional demeanor.
- Provide information about Museum exhibits, tours, events, and membership opportunities.
- Answer questions about exhibit hours, ticketing, and other services.
- Admissions and Ticketing:
- Handle ticket sales and process admission fees and memberships.
- Ensure smooth entry for guests, including providing information about the museum.
- Maintain a record of admissions and assist in managing group bookings or special events.
- Customer Service:
- Address and resolve any inquiries or issues from visitors, ensuring they have a positive experience.
- Direct visitors to other museum facilities, like the gift shop or rest rooms and provide directions to exhibits.
- Assist in promoting museum events and other activities.
- Administrative and Clerical Support:
- Manage Museum reservations for school groups, private tours, or events.
- Handle incoming mail, deliveries, and packages for the museum.
- Monitor and manage the front desk area to ensure it remains clean, organized, and welcoming.
- Technology and POS Management:
- Operate the point-of-sale (SQUARE) system for ticketing and transactions.
- Security and Safety:
- Monitor visitor activity at the front desk and ensure compliance with museum rules and safety protocols.
Requirements:
- Education: High school diploma or equivalent required
- Experience: Prior experience in customer service, hospitality, or museum/gallery settings is preferred.
- Skills:
- Strong interpersonal skills with the ability to engage a diverse audience.
- Excellent verbal and written communication.
- Ability to multitask and stay organized in a busy environment and maintain composure under pressure.
- Familiarity with point-of-sale (SQUARE) system and basic office software (Microsoft Office, Google Workspace)
- A passion for cars, art, history, or culture and a general understanding of museum operations.
- Friendly, professional demeanor and the ability to represent the museum’s mission.
- Must maintain a professional appearance.
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Work Conditions:
- Work Hours: Full-time (5 days including weekends), 9:00 – 5:00
- Location: Newport Car Museum
- Compensation: Commensurate with experience